I PLACED MY ORDER, NOW WHAT?
We process orders within 24 hours, and ship everything within a 3-5 business day window. Feel free to email us with any order or shipping questions: email@example.com
I HAVE A RUSH ORDER, CAN YOU MAKE MY DEADLINE?
We can certainly try! Just send a message to: firstname.lastname@example.org before you order to make sure we can meet your deadline.
HOW DO YOU SHIP?
We ship every standard order via USPS, within the USA. If you would like to rush shipping to 3 day or reside outside of the U.S., just select the appropriate option at check out.
WHAT IF MY ITEM IS DELIVERED DAMAGED, OR DOESN'T ARRIVE AT ALL?
Let us know right away. We use tracking with every order, and promise to help track down your package as best we can. Some things are out of our control, but we are pretty good shipping ninjas! Send a message to email@example.com
I ORDERED THE WRONG SIZE/COLOR, CAN I EXCHANGE?
Unfortunately, due to the nature of our product and for sanitary reasons, we cannot accept returns or exchanges at this time. Double check your order to make sure it's correct before you order. Our size guide is placed on every product listing for your reference. Feel free to send a message with any sizing questions before ordering, we are happy to help make sure you select the right size and style for your little one (firstname.lastname@example.org)
HOW DO I WASH MY NEW LITTLE SUN HAT?
If you have a linen or cotton Little Sun Hat you may hand wash with cool water and lay flat or hang to dry. You may need to use a warm iron to crisp it up.
If you have a fall/winter Little Sun Hat (cotton and/or wool, with faux fur Pom) you may spot clean or gently wipe it with warm soapy water. Lay flat to dry. Do not use an iron, as it may cause damage to the faux fur Pom.
Little Sun Hat is not responsible for damage caused to your Little Sun Hat while washing or cleaning.
"MY LITTLE ONE IS SO CUTE IN THIS NEW LITTLE SUN HAT, CAN I SEND YOU A PHOTO?"
YES! We love to see your children in our items! If you do send us your photo, you agree to let us use it in our marketing: blog, instagram, pinterest, facebook, and/or website if we choose. You can send your photo to: email@example.com or tag us on Instagram @littlesunhat and use the hashtag: littlesunhat, we love to admire your littles all day long!
CAN I FEATURE YOU IN MY BLOG, AND DO I NEED YOUR PERMISSION FIRST?
Yes! We would love to be featured, send a link to our email: firstname.lastname@example.org
DO YOU OFFER WHOLESALE?
Yes! We are happy to be partnering with physical shops and boutiques. Send us a message (email@example.com), and we'll pass our current line sheets and look books over to you.